Refund & cancellation policy
Last updated · Zest Stays 1054, Adarsh Nagar, Jogeshwari West, Mumbai 400053
This page sets out what happens to your money if you cancel a booking, and how the security deposit is returned when you move out.
ACTION REQUIRED: Every bracketed figure below must be replaced with your actual policy before publishing. Publishing a refund policy you do not follow is worse than having none.
The three amounts you pay
| Amount | What it is | Refundable? |
|---|---|---|
| First month's rent | Advance payment that confirms your booking | See cancellation terms below |
| ₹2,000 security deposit | Held against damage and outstanding dues | Yes — refunded after checkout |
| ₹600 police verification | One-time statutory charge | No — paid to complete a legal requirement |
Cancelling before you move in
- Cancelling [insert number] days or more before your move-in date: [insert what is refunded].
- Cancelling less than [insert number] days before your move-in date: [insert what is refunded].
- Not arriving on your move-in date without notice: [insert position].
Getting your deposit back
Your ₹2,000 security deposit is returned after you check out, once the room and locker have been inspected and any outstanding rent or electricity is settled.
- Timeline: refunded within [insert number] days of checkout.
- Method: returned by the same method you paid, or by UPI or bank transfer to an account in your name.
- Required: notice given per the terms, the room cleared, and all keys and locker access returned.
What may be deducted
- Unpaid rent or electricity for your final month.
- The cost of repairing damage beyond fair wear and tear.
- Replacement of lost keys or locker fittings.
- Cleaning costs where a room is left in an unreasonable condition.
We will tell you in writing what has been deducted and why. Nothing is deducted for normal wear and tear.
Leaving mid-month
[Insert your position on part-month rent — is unused rent refunded pro rata, or is the full month payable? This is the single most common source of PG disputes and it is worth stating plainly.]
If we end your occupancy
Where we end an occupancy for the reasons listed in our terms and conditions, the security deposit may be withheld against outstanding rent and damage. Any balance remaining is returned to you.
Raising a refund issue
Contact us on +91 91679 57747 or info@zeststays.com with your name, room number and checkout date. We respond within [insert number] working days.
Questions about this policy? Email info@zeststays.com or call +91 91679 57747.